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Real Estate Customer Experience Management/Legal Services Executive
About this role
The role is Real Estate Customer Experience Management/Legal Services Executive in Lagos for a leading real estate firm. It combines managing the client journey and providing expert legal oversight to ensure compliant property transactions, in a full-time capacity. It suits someone with a strong legal background who aims to deliver premium service in the property sector.
What you would do
- Oversee the end-to-end client journey from initial enquiry and property viewing to post-purchase support and handover
- Implement client retention strategies, manage feedback loops and resolve complaints promptly to maintain high customer satisfaction
- Act as the primary contact for high-net-worth clients, delivering a bespoke and professional service experience
- Draft, review and negotiate real estate documents such as Sales Agreements, Deeds of Assignment, Tenancy Agreements and Joint Venture contracts
- Ensure compliance with Lagos State property laws, land regulations and building codes to mitigate risk
- Manage property documentation, perfection of titles, and coordinate with government agencies to close transactions
What they are asking for
- LLB and BL are required; additional qualification in Real Estate Management or Business Administration is an added advantage
- Minimum of 6 years of active, productive and proven hands-on experience in a legal or customer experience capacity within the real estate sector
- In-depth knowledge of Lagos real estate laws, property registration processes, and contract drafting
- Strong interpersonal, conflict resolution and client-facing communication skills
- Proven ability to manage high-value transactions with discretion, integrity, and extreme attention to detail
- Proficiency with CRM tools and project management software
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