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Quality Control Manager
About this role
A Quality Control Manager role at Speedaf Nigeria Limited in Lagos, overseeing quality assurance for end-to-end logistics operations and ensuring compliance with Nigerian regulations. The position targets candidates with extensive quality control or operations management experience in the logistics sector.
What you would do
- Create, document and maintain SOPs for all operational stages from pick-up to last-mile delivery.
- Conduct regular internal audits of warehouses, sorting hubs and transit vehicles.
- Monitor and analyse KPIs such as on-time delivery, damage rate and customer complaint resolution time.
- Lead investigations into major service failures and implement corrective and preventive actions.
- Oversee quality training for operations staff, drivers and warehouse handlers.
- Analyse exception parcel data and lead root-cause analysis to drive improvements.
What they are asking for
- Bachelor's degree in logistics, supply chain management, business administration, engineering or related field.
- 5 to 7 years of experience in quality control or operations management in logistics, courier or express delivery sectors within Nigeria.
- Proficiency with data analysis tools (Excel, Power BI or logistics ERP systems).
- Knowledge of Nigerian logistics industry regulations and QMS documentation/audit procedures.
- Strong leadership, problem-solving skills and attention to detail.
- Experience preferred from logistics companies.
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