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Quality Assurance Officer - Cafeteria Services
About this role
A full-time Quality Assurance Officer for Cafeteria Services based in Lagos is responsible for monitoring food preparation, conducting inspections and audits, and implementing quality control to ensure safe, hygienic and compliant cafeteria operations. The role focuses on ensuring food products, kitchen operations and cafeteria services meet established quality, safety, hygiene and regulatory standards. The position reports to the Cafeteria Manager and involves training staff, maintaining QA records, and driving continuous improvement. The employer, HRD Solutions, provides services in business strategy, organisational design and HR consulting in Lagos.
What you would do
- Ensure food meets quality, nutritional and presentation standards and follows SOPs
- Develop, implement and monitor QA procedures for cafeteria operations
- Ensure compliance with food safety, sanitation and hygiene regulations including HACCP and GMP
- Inspect kitchens, storage areas and service counters and monitor handling and transportation
- Coordinate regulatory inspections and monitor corrective/preventive actions
- Assess food quality attributes and track incidents, complaints and quality issues
- Conduct internal audits and prepare improvement reports
- Train staff on food safety, hygiene and quality standards
- Maintain QA records, inspection reports and audit documentation
- Prepare periodic compliance reports and participate in menu reviews and benchmarking
What they are asking for
- Bachelor's Degree or HND in a relevant field (Food Science, Food Technology, Nutrition, Hospitality Management, Quality Management or related)
- 5-7 years in quality assurance, food safety, catering, hospitality or institutional food management
- Experience in educational institutions, hotels, hospitals or large-scale catering is an advantage
- Skills in food safety and hygiene regulations, HACCP and GMP, inspection and auditing, report writing
- Strong analytical, problem-solving, attention to detail and communication abilities
- Proficiency in MS Office and ability to train staff
- High ethical standards
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