Quality Assurance Manager - Customer Supply Chain

About this role

The role is for a Quality Assurance Manager overseeing the Customer Supply Chain in Lagos, focusing on quality and food safety across logistics, warehousing, distributors and trade channels. The job includes proactive quality management, handling complaints, risk assessment, and coordinating customer and regulatory communications to ensure FrieslandCampina products meet standards and customer expectations. It involves governance of quality and food safety, audits, risk management for new product introductions, and management of third-party partners. The position targets candidates with a strong background in QA, food safety and supply chain within FMCG, and requires collaboration with various internal and external stakeholders.

What you would do

• Ensure compliance with FrieslandCampina quality standards, customer requirements and regulatory rules across Customer Supply Chain processes.
• Develop and implement quality procedures for warehousing, transportation, crisis management, complaints handling and store audits.
• Conduct distributor, warehouse and market audits, and market surveys to identify risks and reduce complaints and losses.
• Manage quality and food safety communications with customers and regulatory authorities.
• Participate in commercialization and new product development projects to identify and mitigate food safety and quality risks.
• Audit and monitor outsourced partners, warehouses and logistics providers; drive corrective actions.
• Oversee end-to-end complaints handling, perform root cause analysis and implement corrective and preventive actions.
• Drive customer quality support and feedback management to improve confidence in FrieslandCampina products.
• Identify and escalate food safety and quality risks; support crisis management activities and training.
• Lead continuous quality improvement initiatives across the customer supply chain using data and stakeholder collaboration.

What they are asking for

• Bachelor's degree in Food Science, Microbiology, Chemistry, Engineering, Quality Management or related field.
• Minimum 5–8 years' experience in Quality Assurance, Food Safety, Supply Chain Quality or FMCG manufacturing.
• Strong knowledge of HACCP, GMP, Food Safety Management Systems and quality auditing.
• Experience in warehousing, logistics, distributor quality management and customer quality support.
• Familiarity with regulatory and customer quality requirements in FMCG; strong analytical and problem-solving skills.
• Excellent stakeholder management and communication abilities.
• Experience with SAP and Power BI is an added advantage.

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