Quality Assurance Manager - Customer Supply Chain

About this role

The role is for a Quality Assurance Manager overseeing Customer Supply Chain activities in FrieslandCampina WAMCO Nigeria, based in Lagos. It focuses on ensuring quality and food safety compliance across logistics, warehousing, distributors and trade channels. The job involves developing procedures, conducting audits, handling customer and regulatory communications, managing risk in new products, and driving corrective actions and continuous improvement. It requires coordinating with external partners and leading complaint management and crisis response. The employer is a multinational dairy company with a wide distribution network in Nigeria and an affiliate of Royal FrieslandCampina of the Netherlands.

What you would do

• Develop and implement quality procedures for warehousing, transportation, crisis management, complaints management, and store audits.
• Audit distributors, warehouses, and markets and conduct market surveys to identify risks and reduce complaints, returns, damages and losses.
• Manage quality and food safety communications with customers and regulatory authorities, including certificates, specifications and ingredient information.
• Identify and mitigate food safety and quality risks during commercialization and new product development projects.
• Audit and monitor outsourced partners, warehouses and logistics providers for compliance; drive corrective actions and continuous improvement.
• Oversee end-to-end complaints handling, analyse trends, perform root cause investigations and implement corrective actions.
• Lead customer quality support and feedback management to improve customer confidence in FrieslandCampina products.
• Identify and escalate food safety and quality risks; support crisis management activities and training.
• Drive quality improvement initiatives across the customer supply chain using data and stakeholder collaboration.
• Coordinate preparedness programs and mock exercises for crisis management.

What they are asking for

• Bachelor’s degree in Food Science, Microbiology, Chemistry, Engineering, Quality Management or related discipline.
• Minimum 5 to 8 years experience in Quality Assurance, Food Safety, Supply Chain Quality or FMCG manufacturing.
• Strong knowledge of HACCP, GMP, Food Safety Management Systems and quality auditing.
• Experience in warehousing, logistics, distributor quality management and customer quality support.
• Knowledge of regulatory and customer quality requirements in FMCG.
• Strong analytical and problem-solving skills with root cause analysis experience.
• Excellent stakeholder management and communication skills.
• Experience with SAP and Power BI is an added advantage.

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