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Provider Manager
About this role
The role is for a Provider Manager who will oversee Oceanic Health Management Limited's healthcare provider network. The job involves maintaining relationships with hospitals, clinics, pharmacies and other providers, managing onboarding and credentialing, and monitoring performance and service quality. The employer operates as a large healthcare insurance provider in Nigeria, using technology to deliver HMO services across various industries. The position is based in Port Harcourt, Rivers, and requires collaboration with medical operations, claims and customer service teams. The role includes provider visits, engagement activities, and ensuring compliance with service standards and contracts.
What you would do
- Support provider onboarding, credentialing and documentation.
- Prepare reports on provider activities, issues and performance.
- Manage relationships with healthcare providers in the assigned territory.
- Collaborate with medical operations, claims and customer-service teams.
- Monitor provider performance and service quality.
- Identify opportunities to improve provider performance and member experience.
- Conduct provider visits and support engagement activities.
- Monitor compliance with service standards and contractual obligations.
- Address provider concerns and coordinate resolutions.
What they are asking for
- Minimum 2 years of relevant experience in healthcare, HMO operations or provider management.
- MBBS / B.NSc. / Registered Nurse (required).
- Excellent communication and relationship-management skills.
- Ability to travel within the assigned territory as required.
- Strong knowledge of healthcare service delivery.
- Good negotiation and conflict-resolution abilities.
- Strong analytical and reporting skills.
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