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Protection of Family Links Field Officer 2
About this role
The Protection of Family Links Field Officer 2 supports planning, implementation and monitoring of ICRC restoring family links activities in Nigeria. The role involves interfacing with visitors and callers to ensure a positive experience, understanding their needs and directing them to appropriate actions. It requires monitoring policies on missing persons, conducting media monitoring, and assisting with data review and basic database updates. The position involves interpreting between Hausa and English, handling enquiries, filing Red Cross Messages, and supporting family reunifications in the Lake Chad region. It is a full-time, fixed-term contract based in Abuja, with potential for renewal and broader ICRC opportunities.
What you would do
- Provide information about missing persons files and present synthesis of issues.
- Advise on culture, politics, and general context related to the issue.
- Monitor government policies on missing persons in Nigeria and contribute to their development and implementation.
- Conduct media monitoring on missing persons in Nigeria.
- Review PFL cases and recommend data tagging to the data team.
- Make basic changes to the database during case review.
- Interpret between Hausa and English during meetings with families of missing persons.
- Receive visits and phone enquiries from beneficiaries and route information to the relevant team.
- File all Red Cross Messages from sub-delegations and abroad.
- Support family reunifications in the Lake Chad region and draft donation and handover certificates.
What they are asking for
- University degree in social work or social sciences.
- At least 3 years of work experience in a similar field.
- Good command of English and Hausa; knowledge of other local languages is an asset.
- Good computer skills, especially Excel, Word and PowerPoint.
- Good knowledge of local cultural aspects and the assigned area.
- Valid work permit to work in Nigeria.
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