Project and Service Delivery Manager

About this role

Based in Lagos, the Project and Service Delivery Manager plans, executes, delivers and closes customer projects, and oversees ongoing IT services and support. They coordinate between customers, project teams, technical teams, vendors, sales and management to ensure delivery on time, within scope, within budget and to quality and service standards. The role establishes delivery governance, monitors performance, manages risks and escalations, coordinates resources, and supports a positive customer experience throughout the engagement.

What you would do

• Plan and manage IT projects from initiation to completion within scope, schedule, budget and quality.
• Oversee service delivery to meet SLAs, contracts and customer expectations.
• Coordinate teams and resources, including technical teams, vendors, OEMs and subcontractors.
• Manage customers and escalations, ensuring effective communication and issue resolution.
• Monitor performance, risks and costs, and provide regular project/service reports with corrective actions as required.
• Drive continuous improvement, including service optimisation, process enhancements, project closure, documentation and lessons learned.

What they are asking for

• Bachelor's degree or equivalent experience.
• Strong business acumen in project planning and management.
• Excellent verbal, written and organisational skills.
• Project Management Certification.
• Over two years' experience in project management.

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