Program Manager (Customer Success)

About this role

OpenZeppelin seeks a Program Manager for Customer Success to oversee end-to-end client engagements, primarily focusing on strategic ecosystem accounts. The role involves owning the full lifecycle from kickoff to delivery, renewal and expansion, and acting as the main point of contact and trusted advisor for clients. You will coordinate technical and non-technical delivery across audits, security services, and ecosystem tooling, while maintaining governance artifacts and executive status reporting. The position requires managing cross-functional delivery, risks, and dependencies, and collaborating with Sales and Growth to drive renewals and potential upsells. The role is suited for someone with a strong background in technical program or account management and a deep understanding of blockchain ecosystems to support OpenZeppelin’s security and development offerings. </summary>

What you would do

• Own the full lifecycle of strategic ecosystem accounts from kickoff to renewal and expansion.
• Lead client kickoffs, manage scope via change orders, and oversee end-to-end audit delivery.
• Maintain day-to-day governance for engagements and produce executive status reports.
• Coordinate architecture and requirements sessions with client teams and translate outcomes into milestones.
• Oversee delivery across audit and engineering teams, manage backlogs and stage gates, and recommend go/no-go decisions.
• Manage third-party infrastructure and vendor onboarding in collaboration with legal on SOWs.
• Facilitate dependency mapping, risk management and regulatory-readiness governance.
• Build deep knowledge of each ecosystem to anticipate client needs and identify opportunities.
• Collaborate with Sales and other teams to identify upsell opportunities and renewals.
• Engage technically with client engineers and translate between client context and delivery teams.

What they are asking for

• 5+ years in technical program management, technical account management, customer success, or related roles.
• Proven track record delivering complex, multi-stakeholder technical projects on time and within scope and managing renewals/expansions.
• Technical background adequate to review code at a high level and discuss smart contract architectures.
• Strong understanding of blockchain ecosystems, L1/L2 infrastructure, and open-source business models.
• Proficiency in Solidity or RustReading, or hands-on cybersecurity experience.
• Excellent relationship-building and commercial instincts for renewals and expansions.
• Strong organisational skills and ability to manage multiple engagements across time zones.
• Advanced English with strong written and verbal communication; comfortable presenting to executives.
• Familiarity with project management and collaboration tools (GitHub, Notion, Linear, Slack, HubSpot).
• Comfort working in a fully remote, async-first environment.

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