Professional Front Office Personnel

About this role

The role is a front office position at Greywood Hotels & Apartments in Lagos. You will be the first point of contact for guests, handling reservations, check-ins and check-outs, and delivering guest service to ensure a pleasant stay for professionals and corporate clients.

What you would do

• Greet guests warmly on arrival and departure.
• Manage check-in and check-out processes and update guest records and billing.
• Handle reservations, room assignments, and guest inquiries via phone, email, and in person.
• Provide information about hotel services, local attractions, transportation, and dining options.
• Maintain accurate records of guest accounts, payments, and room availability; process cash and card transactions.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and address guest complaints, escalating when necessary.

What they are asking for

• HND or Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
• Previous front desk, receptionist, or customer service experience; hospitality experience advantageous.
• Strong communication and interpersonal skills.
• Good organisational and multitasking abilities.
• Proficiency in Microsoft Office and hotel management software (PMS).
• Ability to work flexible shifts, including evenings, weekends, and holidays.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.