Production Manager/ Outlet Supervisor

About this role

A Production Manager / Outlet Supervisor is sought to oversee daily operations at both the main store and a campus kiosk. The role involves opening and closing procedures, maintaining cleanliness, and ensuring efficient service for customers and students during breaks. Responsibilities include training cashiers and scoopers, managing temperature-sensitive products, preventing waste, reconciling cash and POS transactions, and keeping stock levels aligned with sales. The position targets candidates with supervisory experience in quick service, hospitality or retail, with a focus on hygiene and food safety. The employer provides recruitment and training services, with a focus on human resources, performance management, and consulting in business areas.

What you would do

• Oversee daily store and campus kiosk operations
• Manage opening and closing procedures
• Ensure cleanliness standards are maintained
• Schedule, train and motivate cashiers and scoopers
• Monitor freezer temperatures and manage cold chain
• Minimise waste and manage product transfers
• Reconcile daily cash and POS transactions
• Manage stock levels against sales to ensure accuracy
• Maintain brand standards for walk-in customers
• Ensure efficient service queues during campus breaks

What they are asking for

• HND/BSc/BTech in relevant fields (Food Science, Microbiology, Hospitality Management, Business Administration or related)
• Minimum two years' supervisor experience in QSR, hospitality or retail
• Experience handling perishable food or dairy preferred
• Strong arithmetic and cash reconciliation skills
• Proficiency with retail POS systems and inventory tracking
• Ability to manage time and commute between outlets
• Firm leadership, excellent communication, and strong hygiene/food safety stance

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