Product Lead, Vendor Ops (Hybrid)

About this role

Chowdeck is seeking a Product Lead for Vendor Ops to own products and workflows used by vendors, including onboarding, management, business tools, order operations, ads, wallets and related financial controls. The role sits at the intersection of product, operations and revenue and requires understanding on-ground processes, reducing manual work and balancing growth with vendor trust and order reliability. You will lead a cross-functional product team, work with internal and external partners, and report to the Product Executive. Location is Ikoyi, Lagos with hybrid working. The position focuses on vendor experience, monetisation of ads, wallet and payout features, and ensuring reliable, compliant operations for vendors and live orders.

What you would do

• Own ads product strategy, advertiser value and monetisation.
• Prepare vendor and operational readiness for new cities and countries.
• Oversee the vendor-facing product experience, including the Vendor Business App and Dashboard.
• Manage vendor onboarding, store management, catalogue workflows and self-service capabilities.
• Improve products to reduce friction across vendor, rider, agent and live-order operations.
• Oversee vendor wallets, payouts, lending and related financial, risk and compliance controls.
• Engage with vendors and operations teams to identify gaps causing manual work, delays or revenue loss.
• Grow Ads in partnership with relevant teams while protecting value and customer experience.
• Lead discovery, scoping, delivery and post-launch improvement with cross-functional partners.
• Ensure reliable wallet, payout and lending experiences with appropriate controls.

What they are asking for

• Ability to translate scattered requests into reusable product capabilities.
• Strong prioritisation skills balancing revenue, reliability, risk and user experience.
• Experience working across commercial, operational, financial and technical areas.
• Track record of leading products used by businesses or internal operations teams.
• At least 6 years of product management experience with B2B, marketplace, fintech or operational products.
• Clear communication, strong ownership and sound judgement under pressure.
• Bonus: experience expanding to multiple markets.
• Bonus: experience with merchant tools, advertising products, wallets, payouts or lending.
• Bonus: experience improving operational workflows through self-service and automation.

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