Priority Sales & Service Manager - Lagos

About this role

A Relationship Service Manager role at Standard Chartered Bank in Lagos, supporting Relationship Managers in acquiring, retaining and deepening client banking relationships while ensuring service quality, market awareness and regulatory compliance. It targets candidates with banking experience who can provide financial solutions and build long-term client relationships.

What you would do

• Support acquisition, retention and deepening of banking relationships for clients
• Organise and follow up with leads, record appointments, and close customer requests
• Help clients meet financial needs as they progress through career and life stages
• Build and expand client relationships through high-quality service delivery
• Stay informed on market trends, new products and campaigns
• Deliver solutions while managing operational risk and regulatory requirements

What they are asking for

• Minimum 3 years banking experience
• Excellent verbal and written communication skills
• CMFAS Certifications in Capital Markets and Financial Advisory Services or equivalent
• Experience in cash handling and customer servicing
• Bachelor's degree or higher
• Bank training and regulatory/compliance program participation (e.g., AML, conflicts of interest, sanctions)

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