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Principal, Relationship Manager
About this role
The role is for a Principal, Relationship Manager responsible for acquiring and managing High Net Worth and Ultra High Net Worth clients. It targets experienced relationship professionals who can drive business development, manage a client portfolio, and ensure compliance with bank policies. The employer is Standard Chartered Bank, a global financial institution with operations across Asia, Africa and the Middle East, hiring for a permanent office-based position in Lagos. The job focuses on sales, client servicing, risk and compliance, and collaboration with internal and external stakeholders. The position requires knowledge of capital markets, banking and investment products, and strong relationship management skills for HNI/UHNI clients.
What you would do
- Develop and execute strategies for business growth and revenue generation.
- Manage acquisition and sales activities following approved contact plans.
- Maintain sales MIS including calls, prospects and business metrics.
- Pursue aggressive sales plans to win large prospective customers through referrals.
- Generate new business to meet targets for customers, volumes and revenue.
- Keep product and process knowledge up to date through training and certifications.
- Achieve cross-sell targets and desired product mix and liquidity metrics.
- Build and maintain a deep understanding of each customer’s profile, assets and needs.
- Deliver professional customer service to achieve high satisfaction and retention.
- Ensure compliance with data confidentiality, KYC/AML, and other risk-related policies.
What they are asking for
- First degree qualification.
- Experience in sales and relationship management for HNI/UHNI clients.
- Knowledge of capital markets and financial planning; banking and investment product experience.
- Strong communication and negotiation skills; ability to influence outcomes.
- Ability to work in a multi-cultural environment and manage interdepartmental deliverables.
- Good interpersonal and leadership abilities; team spirit.
- Computer literacy at user level; ability to use sales analytics and CRM tools.
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