Principal, Relationship Manager

About this role

A Relationship Manager role at Standard Chartered Bank in Lagos focuses on acquiring and managing High Net Worth and Ultra High Net Worth clients. The position combines business development, sales management, and client relationship activities to meet defined targets in customer numbers, volumes, revenue, and product mix. The role requires handling HNI/UHNI clients, ensuring compliance with KYC/AML and other regulatory standards, and collaborating with internal teams to deliver banking and investment products. The bank emphasises ethics, risk management, and adherence to Group Code of Conduct. The role targets candidates with prior sales and relationship management experience in banking, especially with HNI clients, and knowledge of capital markets and financial planning.</summary

What you would do

• Generate new business to meet targets for customers, volumes, and revenue.
• Achieve product mix, liability, and transaction targets as defined.
• Maintain sales MIS records (calls, prospects, attrition, business done).
• Attend trainings to update product and process knowledge.
• Provide professional customer service to achieve satisfaction and retention.
• Manage a portfolio to reduce attrition and stabilise the book.
• Act as the primary contact for HNI clients within the bank.
• Ensure compliance with processes, data confidentiality, and risk controls.
• Adhere to KYC/AML requirements and report suspicious activity.
• Follow Group Code of Conduct and governance standards.

What they are asking for

• First degree.
• Experience in sales and relationship management with HNI/UHNI clients.
• Experience handling banking and investment products.
• Proven sales planning ability.
• Strong communication and negotiation skills.
• Networking ability to manage interdepartmental deliverables.
• Good interpersonal and leadership skills; ability to foster team spirit.
• Understanding of Nigeria's business environment and local HNI contacts preferred.
• Computer literacy at user level.
• Knowledge of capital markets and financial planning.

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