Portfolio Growth Officer

About this role

The role is for a Portfolio Growth Officer at FairMoney in Lagos. The job focuses on reviving dormant merchant accounts and turning unused credit into a revenue-generating portfolio through active engagement and tailored reactivation strategies.

What you would do

• Own and manage zero-utilised, dormant, suspended or underutilised merchants as the primary relationship manager
• Assess merchant activity and needs by reviewing business condition, financing needs, usage and repayment history
• Prioritise viable merchants and implement reactivation plans to drive first drawdown, repeat usage and sustainable utilisation
• Conduct targeted field visits to verify businesses and resolve issues requiring in-person intervention
• Coordinate with Retention, Operations, Credit and Risk to clear blockers like KYC and documentation
• Manage early-stage repayments, escalate delinquencies per approved rules and suspend utilisation where there are credit concerns

What they are asking for

• Bachelor's Degree or HND in Business, Finance, Economics, Marketing or related field
• At least 3 years in relationship management, field sales, SME lending, portfolio management or financial services
• Understanding of merchant businesses, working-capital cycles, activation and repayment management
• Ability to diagnose customer problems, handle objections and convert opportunities to measurable outcomes
• Strong communication, negotiation and relationship-management skills with field execution ability
• Proficiency in Excel, CRM systems and performance trackers; willingness to travel regularly across territories

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