About this role
A Hotel Porter role at Davina Hotel & Resort in Abuja. The position is for individuals who are courteous, hardworking, physically fit, and customer‑focused to assist guests with luggage, welcome them on arrival, provide directions and general assistance, and help maintain a pleasant guest experience. The hotel requires good communication, professional appearance, honesty and integrity, and ability to work flexible shifts including weekends and public holidays. The job involves guest reception, luggage handling, and supporting various hotel departments to ensure guest satisfaction. Applicants with prior hotel porter or customer service experience and strong interpersonal skills are preferred.
What you would do
- Welcome guests on arrival and assist with luggage to and from rooms
- Escort guests to rooms and explain basic room facilities as needed
- Assist with luggage during check-in and check-out
- Provide directions and information about hotel facilities and services
- Respond to guest requests promptly and politely
- Refer complaints to the appropriate supervisor
- Assist elderly guests, guests with disabilities, and those needing special attention
- Handle and safeguard guests' luggage and belongings
- Report lost, misplaced, or damaged property to management
- Maintain a clean and presentable entrance, lobby, and porter stations
What they are asking for
- Previous experience as hotel porter, bell attendant, hospitality assistant, or in a customer service role is an advantage
- Good communication and interpersonal skills
- Ability to lift and carry luggage safely
- Good personal hygiene, neat appearance, and professional conduct
- Honest, punctual, reliable, and responsible
- Ability to work under pressure and handle multiple requests
- Willingness to work shifts, weekends, and public holidays
- Ability to work effectively with minimal supervision and as part of a team
- Excellent customer service skills
- Integrity and respect for hotel policies
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