About this role
A PMS Support Officer is being sought by a New Hotel via Staff & Temps Recruitment Agency Limited. The role is based in Owerri, Imo, and focuses on IT support within a hotel environment, including managing PMS, POS and hospitality software. The position targets candidates with IT qualifications and experience in hotel IT operations, security and systems troubleshooting, with preference for those from international hotel brands or five-star settings. The employer seeks strong security, leadership and operations management capabilities for roles with managerial responsibilities. Candidates should have familiarity with hotel systems and a background in network and cybersecurity aspects relevant to hotel IT.
What you would do
- Provide IT support for hotel systems including PMS and POS.
- Troubleshoot system issues and perform regular maintenance.
- Manage network and cybersecurity measures for hotel IT environment.
- Oversee IT operations and assist with IT project delivery.
- Collaborate with hotel staff to optimise technology use in daily operations.
- Lead and mentor junior IT staff as required.
- Ensure compliance with security and data protection standards.
- Support system upgrades and new software implementations.
- Maintain documentation for IT processes and systems.
- Coordinate with external vendors or service providers as needed.
What they are asking for
- Relevant IT qualifications or certifications (e.g., IT, Computer Science).
- Experience in hotel IT support, networking, systems troubleshooting and cybersecurity.
- Familiarity with hotel systems, including PMS, POS and hospitality software.
- Strong system security knowledge and IT operations management skills.
- Experience in a five-star hotel environment preferred.
- Experience with an international hotel group or recognised international hotel brand preferred.
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