Pharmacy Technician (Remote)

About this role

Drugstore Nigeria is looking for a qualified Pharmacy Technician to provide remote customer and patient support from Lagos. The role involves being the first point of contact for questions about medications and orders, handling inquiries via phone, chat and email, and processing prescription orders and refills. You will escalate complex cases to the supervising pharmacist and maintain accurate records of customer interactions while noting safety, compliance or stock issues. The position is full-time and remote, suitable for someone with experience in a pharmacy, hospital or healthcare setting. The employer operates an online pharmacy platform connecting customers with registered pharmacies in Nigeria.

What you would do

• Respond to customer and patient inquiries via phone, chat and email
• Answer questions about medications, dosages, usage, and availability
• Process and follow up on prescription orders and refills
• Escalate clinical or complex cases to the supervising pharmacist
• Keep accurate records of customer interactions
• Flag safety, compliance or stock issues promptly

What they are asking for

• Prior experience in a pharmacy, hospital or healthcare setting
• Strong verbal and written communication skills
• Comfortable using computers, customer-support tools and video calls
• Reliable internet connection and a quiet workspace
• Nice to Have: Previous remote or call-centre experience
• Nice to Have: Familiarity with pharmacy management or EMR software

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