People and Systems Manager

About this role

A People and Systems Manager is sought to build and manage the processes, systems, and people operations for a premium bridal fashion brand in Lagos. The role focuses on system integration, process automation, and cross-functional coordination to ensure efficient, high-standard operations.

What you would do

• Coordinate day-to-day business operations and translate priorities into actionable tasks with owners and deadlines.
• Develop and improve SOPs, workflows, approval processes and operational controls; maintain dashboards and trackers.
• Identify bottlenecks and ensure timely delivery across Sales, Product/Production, Finance, Retail and other functions.
• Own the implementation and continuous improvement of a Zoho or similar platform; map processes into digital workflows and automate where possible.
• Train employees on systems and monitor compliance; manage external system specialists as needed.
• Oversee administration, records, office coordination, and HR processes including recruitment, onboarding, performance reviews, and documentation.

What they are asking for

• Bachelor's degree in Business Administration, Operations, HR, Management, Information Systems or related field.
• 3-4 years' experience in operations, administration, HR/people management, process improvement or organisational systems.
• Hands-on experience with Zoho or similar ERP/CRM platforms; ability to map processes and configure workflows.
• Experience in HR administration, performance management, training coordination, and employee lifecycle processes.
• Strong project management, analytical, documentation and problem-solving skills.
• Ability to work across multiple departments and handle confidential information.

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