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PayG Phones TechOps Manager
About this role
The PayG Phones TechOps Manager oversees the end-to-end technical operations for the PAYG Phones portfolio, ensuring MDM platforms, payment-related controls, security, partner integrations, and unlock processes are stable and scalable across markets. The role focuses on translating product and policy decisions into reliable, compliant operational delivery while maintaining service continuity. It targets candidates with strong TechOps, cross-functional, and field-facing experience, including multi-country operations.
What you would do
- Own MDM platform operations and service delivery across markets
- Manage device-control functions such as enrollment, unlocks, SIM controls, and lost-phone blocking
- Define operating standards, monitoring, escalation, and rollback procedures
- Lead incident management for MDM, enrollment, unlock, SMS, and integrations; coordinate fixes and post-incident reviews
- Oversee unlock operations and customer control journeys, monitor success rates, and partner with Collections, Care, and Field Operations
- Ensure security, risk, and compliance controls for MDM and related licenses, and support audits and evidence requests
What they are asking for
- Bachelor's degree in a technical field or equivalent
- At least 5 years in Technology or Enterprise Operations, Product Operations, or IT Operations
- At least 4 years of people management and leading cross-functional teams
- 4+ years of Mobile Device Management experience (MDM)
- Experience with multi-country/global operations and vendor management
- Hands-on knowledge of Android ecosystem, APIs, SQL, system integrations, and data analysis
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