Patient Relationship Executive / Receptionist

About this role

A Patient Relationship Executive (PRE) at Skipper Eye-Q Hospital acts as the main link between patients, their families and the clinical or administrative teams. The role ensures a smooth, welcoming experience from arrival through post-treatment follow-ups. It involves front desk duties, appointment management, and coordinating patient flow between services such as general check-ups, eye diagnostics and optical shops. The position is suited for individuals with customer service or front-office experience in healthcare or hospitality, who can communicate effectively and handle patient concerns with empathy. The employer operates a specialist eye hospital with a network presence across Nigeria and India.

What you would do

• Greet patients and manage registration and data updates.
• Schedule and adjust appointments for doctors, diagnostics, and consultations.
• Handle check-in and check-out tasks, verify insurance, obtain pre-authorisations, process payments and issue receipts.
• Coordinate patient flow between check-ups, scans and optical shop activities.
• Walk rounds to comfort patients and explain hospital layout.
• Address first-level patient complaints and escalate as needed.
• Maintain Electronic Medical Records and process patient feedback forms.
• Support documentation and preparation for follow-up care.

What they are asking for

• Bachelor's degree (BA, BSc or HND) in Business Administration, Mass Communication, Healthcare Management or Hospitality Management.
• 2 to 4 years of experience in customer service, front-office administration or healthcare/hospital settings.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Familiarity with Hospital Information Systems or Electronic Medical Records.
• Basic knowledge of healthcare terminology, billing processes and insurance workflows.
• Strong communication and active listening skills.
• High emotional intelligence, patience and empathy for patients under stress.
• Ability to multitask and stay composed in a fast-paced clinic environment.

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