Patient Relationship Executive / Receptionist

About this role

The role is for a Patient Relationship Executive and Receptionist at Skipper Eye-Q Hospitals Nigeria, based in Abuja. The job focuses on serving as the main liaison between patients, their families, and clinical or administrative teams to ensure a smooth patient journey from arrival to post-treatment follow-up. The employer operates a specialist eye hospital network offering various eye surgeries and related services. The position is full-time and requires interaction across reception, medical records, appointment coordination, and patient comfort. The role targets candidates with customer service or front-office experience in a healthcare or hospitality setting, and requires basic healthcare and IT skills.

What you would do

• Maintain and manage electronic medical records and patient feedback forms.
• Coordinate patient flow between general check-ups, eye scans, and optical shops.
• Address first-level patient complaints and escalate where necessary.
• Schedule, cancel, and reschedule appointments for doctors and diagnostics.
• Greet patients, assist with check-in, and update demographic information in the system.
• Conduct floor rounds to comfort patients and explain hospital layout.
• Verify insurance and pre-authorisations, process payments, and issue receipts.

What they are asking for

• Bachelor’s degree in Business Administration, Mass Communication, Healthcare Management, or Hospitality Management.
• 2 to 4 years of experience in customer service, hospitality, front-office administration or healthcare settings.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Basic knowledge of healthcare terminology, billing processes, and insurance workflows.
• Familiarity with Hospital Information Systems or Electronic Health/Medical Records systems.
• Strong multitasking, communication, and empathy skills for patients under stress.

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