Patient Care Officer

About this role

A Patient Care Officer is needed to coordinate patient services and ensure a welcoming, efficient hospital experience. The role involves guiding patients through registration, consultations, laboratory services, pharmacy, billing and other departments, while monitoring wait times and gathering feedback for service improvements. It requires collaboration with doctors, nurses and admin staff to maintain smooth patient flow and confidentiality. The employer describes Universal Human Resource Consult as a HR and training consultancy serving private and government organisations. The position is based in Delta, Nigeria, and targets individuals with healthcare administration or customer service experience who can support service delivery in a hospital setting.

What you would do

• Welcome patients and provide professional, patient-centred assistance.
• Guide patients through registration, consultations, laboratory services, pharmacy and billing processes.
• Respond to patient enquiries, concerns and complaints and escalate sensitive issues as needed.
• Monitor waiting times and service delivery in the OPD and coordinate with departments to improve efficiency.
• Collect, document and analyse patient feedback for service improvements.
• Follow up on patient concerns and ensure timely resolution with hospital staff.
• Maintain accurate records of patient interactions, complaints, feedback and service improvements.
• Collaborate with doctors, nurses, medical records personnel, laboratory staff, pharmacists, cashiers and administrators to ensure smooth patient flow.
• Promote compliance with hospital policies, confidentiality, hygiene, and service protocols.
• Assist with appointments, referrals and other administrative tasks.

What they are asking for

• Bachelor's Degree or HND in Healthcare Administration, Hospital Management, Business Administration, Public Health or related field.
• Experience in patient relations, customer service, hospital administration or healthcare environment is advantageous.
• Knowledge of healthcare service standards, patient confidentiality and hospital procedures is desirable.
• Basic proficiency in Microsoft Office and electronic hospital management systems.
• Strong communication, interpersonal and problem-solving skills.
• Excellent organisational skills and ability to manage multiple patient requests.
• Compassionate, patient, courteous and service-oriented disposition.
• Ability to work collaboratively with multidisciplinary teams and remain professional under pressure.
• Key competencies include patient-centred service delivery, effective communication, complaint handling, time management, attention to detail, teamwork, professionalism, confidentiality and continuous service improvement.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.