Patient Care Officer

About this role

The role is for a Patient Care Officer at Universal Human Resource Consult (UHR Consult Limited), based in Asaba, Delta. The position focuses on coordinating patient services to provide a welcoming, efficient, and patient-centred experience, tracking waiting times and gathering feedback to improve service delivery. It involves working with multiple hospital departments and staff to ensure smooth patient flow and adherence to policies. The role targets applicants with experience in patient relations or hospital administration and a patient-focused, professional approach. The employer describes its function as a human resource consultancy assisting private and government organisations with staffing, training and coordination to improve service quality.

What you would do

• Coordinate patient services with doctors, nurses, medical records, laboratory staff, pharmacists, cashiers and administrators to ensure smooth patient flow.
• Promote compliance with hospital policies, confidentiality, hygiene and service protocols.
• Identify recurring service delivery challenges and recommend practical solutions to management.
• Collect and analyse patient feedback to identify areas for improvement.
• Assist patients with appointments, referrals, follow-ups and other administrative tasks.
• Welcome patients and provide professional, friendly assistance in a patient-centred environment.
• Respond to patient enquiries, concerns and complaints and escalate clinical matters as needed.
• Monitor waiting times and service delivery across the OPD and coordinate with departments to improve efficiency.
• Support electronic systems for patient registration, waiting-time monitoring, feedback collection and service tracking.
• Perform other patient service and administrative duties as assigned.

What they are asking for

• Previous experience in patient relations, customer service, hospital administration or a healthcare environment is advantageous.
• Knowledge of healthcare service standards, patient confidentiality and hospital procedures is desirable.
• Ability to work with multidisciplinary teams and remain professional under pressure.
• Compassionate, patient, courteous and service-oriented disposition.
• Strong communication, interpersonal and problem-solving skills.
• Basic proficiency in Microsoft Office and electronic hospital management systems.
• Bachelor’s Degree or HND in Healthcare Administration, Hospital Management, Business Administration, Public Health or related field.
• Excellent organisational skills and ability to manage multiple patient requests.

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