Patient Care Officer

About this role

A full-time Patient Care Officer role in Asaba, Delta, under Universal Human Resource Consult. The position involves coordinating patient services to ensure a welcoming and efficient hospital experience, guiding patients through various departments, monitoring waiting times, gathering and acting on feedback, and supporting service improvements. The job requires collaboration with doctors, nurses, and administrative staff to maintain smooth patient flow and adherence to confidentiality and hygiene standards. Applicants should have a relevant degree or diploma and experience in patient relations or hospital administration is advantageous. The employer is a healthcare-focused human resources consulting firm that recruits and coordinates staff and supports service delivery improvements for private and government organisations.

What you would do

• Welcome patients and provide professional assistance in a patient-centred environment.
• Guide patients through registration, consultations, laboratory services, pharmacy, billing and other departments.
• Respond to patient enquiries and escalate sensitive issues to appropriate personnel.
• Monitor waiting times and service delivery across OPD and coordinate improvements.
• Collect, document and analyse patient feedback for service improvement.
• Follow up on patient concerns and ensure timely resolution with hospital staff.
• Maintain accurate records of patient interactions, complaints, feedback and actions.
• Collaborate with doctors, nurses, medical records, laboratory, pharmacists, cashiers and administrators to ensure smooth flow.
• Promote compliance with hospital policies, confidentiality, hygiene and service protocols.
• Assist patients with appointments, referrals and administrative tasks as needed.

What they are asking for

• Bachelor’s Degree or HND in Healthcare Administration, Hospital Management, Business Administration, Public Health or related field.
• Experience in patient relations, customer service, hospital administration or healthcare environment is an advantage.
• Knowledge of healthcare service standards, patient confidentiality and hospital procedures is desirable.
• Basic proficiency in Microsoft Office and electronic hospital management systems.
• Strong communication, interpersonal and problem-solving skills.
• Excellent organisational skills and ability to manage multiple patient requests.
• Compassionate, patient, courteous and service-oriented disposition.
• Ability to work collaboratively with multidisciplinary teams and remain professional under pressure.
• Key competencies include patient-centred service delivery, communication, complaint handling, time management, attention to detail, teamwork, professionalism, confidentiality and continuous service improvement.

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