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Partner - Customer Success Cloud Sales First Level Support
About this role
A first level role supporting MTN Cloud customers, handling onboarding, configuration and inquiries to ensure smooth post-sale experience for MSMEs, startups and enterprise clients. The position targets individuals with several years in customer support or technical helpdesk, able to work with cross-functional teams.
What you would do
- Provide first-level technical and onboarding support for MTN Cloud customers
- Handle inquiries on onboarding, billing, service configuration and account usage via multiple channels
- Monitor helpdesk queue, prioritise requests and escalate per SLA
- Maintain customer records, issue logs and resolution histories in CRM/helpdesk tools
- Collaborate with product, technical and billing teams to route feedback and resolve cross-functional issues
- Support new customers with account setup, user login, basic configuration and documentation access
What they are asking for
- 3-7 years of total experience in customer service or first-line technical support
- At least 2 years in customer service or first-line technical support
- Familiarity with cloud computing, Linux and Windows administration, networking, and DevOps practices
- Experience with CRM/helpdesk software
- Fluent in English; knowledge of a local Nigerian language preferred
- Bachelor's degree in Communications, Business, IT or any customer-facing field
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