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Partner - Customer Success Cloud Sales
About this role
The role partners with MTN Cloud Sales to manage post-sale success for startup and SME customers, ensuring activation, usage, value realisation, and identifying upsell opportunities throughout the customer lifecycle. It involves collaborating with Sales and other teams to reduce churn and drive adoption of MTN Cloud offerings, primarily for small and early-stage businesses in Lagos.
What you would do
- Collaborate with Sales for upsell and renewals
- Provide customer success input into segment playbooks and journeys
- Share customer feedback with Product, Technical, and GTM teams
- Coordinate with support and onboarding teams to resolve friction
- Maintain health scores, lifecycle stages, and contact logs in CRM
- Guide customers through activation milestones and monitor engagement
What they are asking for
- First degree in Business, Communications, Marketing, or IT-related field
- Fluent in English; one local Nigerian language preferred
- Experience in customer success, account management, or B2B client-facing role (min 3 years)
- Basic cloud technology knowledge (networking, Kubernetes, firewall, security, OpenStack)
- Familiarity with usage metrics, onboarding journeys, and CRM tools
- Customer success certifications are an advantage
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