Partner – Customer Success Cloud Sales

About this role

Position focused on maintaining and growing MTN Cloud customers after sale, acting as a strategic partner for startups and SMEs to drive activation, value realization and renewal. Targets include onboarding, engagement, churn reduction, and collaboration with Sales and Product teams.

What you would do

• Manage a portfolio of cloud customers from onboarding to renewal.
• Guide customers through activation milestones and recommend product use cases.
• Monitor usage metrics and engagement to identify adoption risks and intervene to reduce churn.
• Share customer feedback with Product, Technical, and GTM teams for improvement.
• Collaborate with Sales on upsell, renewal, and case study development.
• Maintain health scores, lifecycle stages, and contact logs in CRM.

What they are asking for

• First degree in Business, Communications, Marketing or IT-related field.
• Certifications in Customer Success are an advantage (e.g., SuccessHACKER, Gainsight).
• Fluent in English; knowledge of a Nigerian language preferred.
• 3-7 years' experience including at least 3 years in customer success, account management or B2B client-facing role.
• Basic cloud technology knowledge (networking, Kubernetes, firewall, security, OpenStack).
• Familiarity with usage metrics, onboarding journeys and CRM tools.

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