(Part-Time Contract) Community and Member Advocacy Manager

About this role

A part-time, contract role at Virta Health to grow the member community and advocacy. The position focuses on coordinating local meet-ups, managing the online member community across multiple social platforms, and sourcing member stories for marketing and communications. It involves working with members and ambassadors to plan events, engage peers, and turn participating members into long-term advocates. The role is 20 hours per week for 12 weeks, with an hourly rate of 45 to 50 USD. The employer aims to reverse metabolic disease and partners with health plans, employers, and government organizations.

What you would do

• Manage day-to-day operations of the Member Meet-Up Program and plan local meet-ups for upcoming cycles.
• Recruit, onboard, and support members who want to organise local meet-ups.
• Coordinate outreach, communications, RSVP management and follow-up for events.
• Maintain program documentation, trackers, calendars, waivers, and contact lists.
• Serve as primary contact for highly engaged members.
• Evaluate the program and suggest improvements to improve efficiency, participation, and scalability.
• Build authentic relationships with the online community through ongoing social platform engagement.
• Monitor comments and direct messages across social channels and respond in a warm, on-brand voice.
• Escalate and track member support issues using the community care process.
• Identify members with compelling journeys and coordinate storytelling input with internal teams.

What they are asking for

• 3-5 years of experience coordinating community or ambassador programs or customer events.
• Experience working directly with customers or members in a relationship-focused role.
• Experience supporting marketing campaigns or collecting customer testimonials.
• Passion for health, wellness and helping people build meaningful connections.
• Experience with social media community management or customer care platforms, such as Sprout Social.
• Experience with program management tools including Google Suite.
• Experience with tracking/monitoring tools such as Amplitude or Ahrefs.
• Comfort handling sensitive health-related conversations with empathy and good judgment.
• Proactive use of AI tools to improve output and efficiency.

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