Packet Core Support Solution Architect

About this role

Ericsson is seeking a Solution Architect (Support) to join its Customer Support organisation and deliver high‑quality support for Packet Core networks. The role involves owning and driving complex CSRs, guiding technical investigations, and ensuring network stability through advanced troubleshooting and strong solution ownership. It requires deep knowledge of Packet Core technologies, customer networks, and the ability to work with customers and global cross‑functional teams.

What you would do

• Own and drive CSRs from initiation to closure, coordinating across support functions.
• Lead investigations of Packet Core networks and nodes, troubleshooting issues and identifying root causes.
• Develop and coordinate solutions to restore and maintain network stability.
• Provide technical leadership during major incidents, emergencies, and customer escalations.
• Take end-to-end ownership of assigned solutions through investigation, resolution and service improvement.
• Build strong customer relationships by understanding their network environment, priorities and operational requirements.

What they are asking for

• Bachelor's or master's degree in Telecommunications, IT, Computer Science, or related field.
• 10+ years of relevant telecommunications experience, with extensive Packet Core support, integration, or operations.
• Strong troubleshooting, fault-finding, root-cause analysis, and problem-solving skills.
• Excellent understanding of Packet Core architecture, EPC, call flows, session management, and mobility management.
• Knowledge of virtualization and cloud technologies, including cloud-native environments, OpenStack, Kubernetes, and Docker; UNIX/Linux proficiency.
• Strong IP networking knowledge, including routing, protocols, network design, and troubleshooting.

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