Packet Core Support Solution Architect

About this role

A Solution Architect (Support) to join Ericsson Nigeria’s Customer Support team in Lagos, focusing on Packet Core networks. The role involves leading complex investigations, coordinating CSRs, and providing technical leadership during incidents to maintain network stability, with extensive collaboration across customers and cross-functional teams.

What you would do

• Own and drive complex Customer Service Requests from initiation to closure
• Lead packet core network and node investigations and identify root causes
• Develop and coordinate solutions to restore and maintain network stability
• Provide technical leadership during major incidents and customer escalations
• Take end-to-end ownership of assigned solutions throughout investigation and service improvement
• Build relationships with customers and collaborate with engineers to improve troubleshooting and knowledge sharing

What they are asking for

• Bachelor’s or Master’s degree in Telecommunications, IT, Computer Science or related field
• 10+ years of relevant telecom experience with extensive Packet Core support, integration or operations
• Strong troubleshooting, fault-finding and root-cause analysis skills
• Excellent understanding of Packet Core architecture, EPC, call flows, session and mobility management
• Strong knowledge of Ericsson Packet Core products (EPG, SGSN-MME, PCC/PCG, PCRF, DNS/IPWorks)
• Experience with UNIX/Linux, virtualization and cloud technologies (OpenStack, Kubernetes, Docker) and IP networking

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