Outlet Manager

About this role

The role involves overseeing the smooth operation of a hotel outlet in line with Hyatt International standards and corporate strategies, ensuring guest, employee and owner expectations are met. The Outlet Manager runs the outlet as a profitable unit, managing it within budget to maximise guest satisfaction and financial performance. It targets individuals with experience in hotel or large restaurant management who can uphold high standards. The employer operates a global portfolio of Hyatt brands and related services, aiming to deliver consistent service and brand integrity. The position is based in Lagos, Nigeria, and is suitable for someone with relevant hospitality management experience.

What you would do

• Manage the outlet as an independent profit centre within budget and brand standards.
• Ensure guest satisfaction and high service standards.
• Oversee daily operations of the outlet, including staff management and scheduling.
• Uphold Hyatt International’s policies, procedures and operating concepts.
• Monitor financial performance and drive profitability for the outlet.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain records and reports as required by the brand and property.
• Implement quality and safety standards in the outlet.
• Drive customer service initiatives and maintain brand integrity.

What they are asking for

• Relevant degree, apprenticeship or diploma in hospitality or restaurant management (or equivalent).
• Minimum 2 years of work experience as Outlet Manager or Assistant Manager in a hotel or large restaurant.
• Proven ability to manage a high-standard outlet and operate within budget.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.