Outlet Manager

About this role

A full-time Outlet Manager role at Hyatt Regency Lagos Ikeja, opening in 2025. The position involves managing the assigned hotel outlet as a standalone profit centre in line with Hyatt International standards, ensuring guest satisfaction and operating within budget. The role requires running the department efficiently in accordance with Hyatt Corporate Strategies and brand standards, while meeting expectations of employees, guests and owners. The employer operates a premium hotel and resort brand focused on hospitality, culinary experiences, meetings and technology-enabled collaboration.

What you would do

• Manage the outlet as a profitable independent unit.
• Ensure guest satisfaction and service quality within budget.
• Oversee daily operations in line with Hyatt standards.
• Implement Hyatt corporate strategies and brand guidelines in the outlet.
• Collaborate with other departments to optimise guest experience.
• Manage staff performance and provide leadership in the outlet.
• Monitor financial performance and control costs.
• Ensure compliance with hotel policies and standards.
• Maintain high levels of cleanliness, safety and security in the outlet.
• Support owner and guest relations to uphold Hyatt reputation.

What they are asking for

• Minimum of 2 years’ experience as Outlet Manager or Assistant Manager in a hotel or large restaurant.
• Strong standards of hospitality and service.
• Ideally a relevant degree, apprenticeship or diploma in hospitality or restaurant management.

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