All jobs
Operations Support Specialist
About this role
The role is for an Operations Support Specialist at Paga Nigeria, based in Yaba, Lagos. It focuses on monitoring transactions, resolving issues, incident management, reconciliation and coordinating with internal and external stakeholders to ensure smooth, compliant operations.
What you would do
- Monitor daily payments across all channels and resolve customer and operational issues
- Investigate failed, pending, or inconclusive transactions and escalate incidents as needed
- Log and manage incidents according to SLAs; coordinate with technical teams and vendors
- Identify and investigate reconciliation discrepancies; perform daily transaction reconciliation and assist with settlements
- Investigate fraud, chargebacks, and disputed transfers; communicate with stakeholders and support customer service
- Monitor service standards, generate operational and SLA/KPI reports, and maintain documentation and logs
What they are asking for
- Bachelor’s degree in a related field (Business Administration, Finance, CS, IT, Economics)
- Minimum 2–4 years’ experience in Operations Support, Transaction Operations, FinTech/Banking/Customer Operations
- Experience with transaction monitoring, reconciliation, incident management and dispute resolution
- Familiarity with Jira or ticket management systems; certifications in operations or service management are a plus
- Understanding of ISO 20000, ITIL processes, electronic payment systems and settlement processes
- Proficiency in Microsoft Excel and data analysis is advantageous
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.