Operations Support Personnel

About this role

Uridium Technologies is recruiting an Operations Support Personnel to assist with the division’s operational activities, including supporting initiatives, project status reporting, and change control execution. The role involves handling platform-related tasks such as monitoring transactions, reporting, and facilitating training for new users. The employer provides ICT infrastructure solutions to clients across various sectors and emphasises service quality and ISO-certified processes. The position is based in Lekki, Lagos.

What you would do

• Identify and report suspicious transactions using available tools and judgement.
• Periodically reconcile transactions processed through Swift and RTGS for PAPSS participants.
• Configure rate changes, service fees and other front-end updates as required.
• Analyse and resolve settlement and other operational issues escalated by customer service, partners or stakeholders.
• Facilitate training for new users on the platform.
• Produce periodic payments reports and ad hoc management reports for decision making.
• Render relevant statutory or regulatory returns, if any.
• Investigate and monitor Swift/RTGS processing and coordinate timely resolution of exceptions with stakeholders.
• Provide feedback on system challenges, bugs and requested features.

What they are asking for

• B.Sc. degree.
• 3-4 years of relevant experience.

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