Operations Representative (Maza Maza)

About this role

The role is for an Operations Representative based around Ajah, Lagos, employed by T40 Technologies. The company provides mobility technology solutions to digitise transport operations and drive growth for transport businesses. The Operations Rep will drive customer and business growth for intercity.ng, identify and pursue new sales opportunities, build relationships with customers and transport operators, promote services, and contribute to revenue targets. The position suits someone who is outgoing, persuasive, target-driven and comfortable engaging people online and offline. The job focuses on Lagos intercity transportation market and requires collaboration with operations and marketing teams to improve customer acquisition and retention.

What you would do

• Identify and pursue new sales opportunities across Lagos
• Generate leads through direct outreach, referrals, social media, networking and other channels
• Reach out to prospective customers and businesses to introduce intercity.ng products and services
• Build and maintain relationships with existing and prospective customers
• Understand customer needs and recommend suitable intercity.ng solutions
• Follow up with leads and move prospects through the sales pipeline
• Meet and exceed weekly and monthly sales targets
• Maintain records of leads, prospects, conversations and sales activities
• Work with operations and marketing teams to improve acquisition and retention
• Prepare regular reports on sales activities, pipeline, conversions and revenue performance

What they are asking for

• Bachelor's degree in Business Administration, Marketing, Sales, Communications or related field
• 1 - 3 years of experience in sales, business development, customer acquisition or related role
• Proven ability to generate leads and convert prospects into customers
• Excellent communication, negotiation and interpersonal skills
• Strong customer relationship management skills
• Comfortable making calls, sending messages, meetings and in-person engagements
• Self-motivated, target-driven and comfortable with sales KPIs
• Good knowledge of Lagos and its business/customer environment
• Competent in using CRM, spreadsheets, messaging and other digital tools
• Ability to work independently in a fast-paced, remote-first environment

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