Operations Officer - Market Central

About this role

Role focused on overseeing day-to-day operations of the Market Centra platform, including vendor management, listings, marketplace activities, and handling customer issues to ensure a smooth user experience. Targeted at individuals with experience in e-commerce or digital marketplaces and a background in business or economics.

What you would do

• Oversee daily operations of the Market Centra platform and marketplace activities.
• Manage vendor onboarding, verification, activation and ongoing compliance.
• Monitor product, service and business listings for accuracy and quality.
• Develop and maintain processes for vendor management, transactions, and issue resolution.
• Monitor marketplace activity and address operational issues affecting users.
• Collaborate with the technology team to report and resolve platform issues.

What they are asking for

• BSc or HND in Business Administration, Public Administration, Economics or related field.
• 2 to 3 years experience in e-commerce, digital marketplaces, online retail, fintech, technology or related industry.
• Experience managing vendors, merchants, customers or marketplace operations.
• Strong understanding of online marketplace operations and digital platforms.
• Proficiency in Microsoft Excel and relevant digital tools.
• Strong communication and stakeholder management skills.

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