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Operations Officer - Market Centra
About this role
An Operations Officer for Market Centra, based in Ilorin, Kwara, will manage vendors, marketplace activities and customer issues to ensure smooth platform operations. The role targets individuals with experience in e-commerce or digital marketplaces and strong coordination with tech and customer support teams.
What you would do
- Onboard, verify and ensure ongoing vendor compliance
- Monitor vendor performance and address service gaps
- Oversee daily Market Centra marketplace operations
- Track orders, transactions, cancellations and disputes
- Identify operational gaps and suggest improvements
- Coordinate with the tech team and with Customer Support to resolve issues
What they are asking for
- Bachelors or HND in Business Administration, Public Administration, Economics or related field
- 2–3 years of experience in e-commerce, digital marketplaces, online retail, fintech, technology or related industry
- Strong analytical, organisational and problem-solving skills
- Good communication and stakeholder management abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Excel and relevant digital tools
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