Operations Manager in a Luxury Serviced Apartment - Stretch-it Concepts Limited

About this role

A full-time Operations Manager role in a premium serviced accommodation and hospitality setting, based in Magodo, Lagos. The position targets candidates with proven operations experience in hospitality or serviced apartments who can oversee day-to-day activities and ensure high service standards.

What you would do

• Conduct regular inspections of rooms, facilities, equipment and common areas.
• Coordinate housekeeping, maintenance, security, front desk and other operational activities.
• Supervise operational staff and monitor performance against procedures and standards.
• Manage guest check-in and check-out processes for a seamless guest experience.
• Monitor inventory for housekeeping supplies and amenities.
• Develop and implement operational procedures and checklists to improve efficiency and service quality.

What they are asking for

• 3–5 years of experience in hospitality, serviced apartments, hotels or related operations.
• Bachelor’s degree or HND in Hospitality Management, Business Administration or related field.
• Strong communication, interpersonal and customer service skills.
• Proficiency in Microsoft Office; familiarity with hospitality/property management systems is an advantage.
• Attention to detail and a hands-on approach to operations with staff management experience.

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