Operations Manager in a Leading Hospital Group

About this role

An Operations Manager is sought for the Abuja-based hospital group to oversee daily operations of the hospitality arm, ensuring service delivery, regulatory compliance, customer satisfaction and profitability. The role targets candidates with hospital or hospitality operations experience and strong leadership capabilities.

What you would do

• Prepare operational reports and monitor KPIs across business units.
• Identify opportunities to improve services, revenue, retention and partnerships.
• Ensure compliance with health, safety, hygiene, sanitation and other regulations.
• Monitor costs, budgets and revenue, and identify actions to boost profitability and reduce wastage.
• Maintain high customer service standards and resolve feedback or complaints promptly.
• Supervise staff, coordinate scheduling, monitor performance and ensure efficient service delivery.

What they are asking for

• Bachelor's degree or HND in Hospitality, Business Administration, Operations Management, Tourism, Management Sciences or related field.
• 5–8 years' relevant experience, including at least 3 years in a supervisory or managerial role.
• Knowledge of health, safety, hygiene and facility management requirements.
• Strong problem-solving, decision-making and communication skills.
• Experience in hospitality operations is highly desirable.
• Financial, budgeting, cost-control, inventory and procurement knowledge.

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