All jobs
Operations Manager (Hybrid)
About this role
An Operations Manager to lead and scale operational efforts across Nigeria for FairMoney, with hybrid work in Lagos. Focuses on translating strategy into scalable operating models, driving efficiency, governance, customer experience, and cross-functional performance.
What you would do
- Lead process transformation and continuous improvement to boost efficiency, quality, scalability and customer satisfaction
- Build and coach high-performing teams, develop leadership and succession plans
- Resolve complex operational issues and customer or stakeholder complaints, identifying root causes and preventative solutions
- Drive operational change and expansion initiatives such as new markets, products, channels or services
- Collaborate with senior leadership to translate strategy into operating plans and scalable processes
- Maintain budget and cost discipline, monitor KPIs and use data to drive performance and decisions
What they are asking for
- Deep understanding of operational risk, controls, compliance and customer protection in financial services or regulated environments
- Strong leadership ability including managing managers and building accountable cultures
- Experience with P&L, budgets, cost management or financially accountable decisions
- Proven change-management and process transformation skills with adoption across teams
- Bachelor’s degree in Finance, Business Administration, Accounting, Risk Management, Economics or related field
- 7+ years of progressive experience in operations, commercial management, financial services, fintech or similar high-growth setting
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.