Operations Manager (Hybrid)

About this role

An operations leader role in Lagos (hybrid) overseeing senior operational activities across Nigeria, focusing on scalable processes, governance, financial discipline, customer experience and cross-functional performance for a fintech bank. It targets professionals with extensive experience in managing large, multi-regional operations and driving data‑driven improvements.

What you would do

• Own and improve end-to-end operational performance across departments and support teams.
• Provide strategic and hands-on leadership for multi-functional and multi-regional operations.
• Manage operational KPIs, dashboards, service levels, productivity, cost efficiency and customer outcomes.
• Translate company strategy into operating plans and resource allocation.
• Lead process transformation, standardisation and continuous improvement initiatives.
• Maintain budget oversight, risk/compliance, and performance forecasting; resolve escalated issues.

What they are asking for

• Bachelor’s degree in Finance, Business Administration, Accounting, Risk Management, Economics or related field.
• 7+ years of progressive experience in operations, financial services or a similar high-growth environment.
• Experience managing large, distributed or multi-regional operations with significant workforce or partner networks.
• Experience with P&L, budgets, cost management or financially accountable operational decisions.
• Track record in scaling operations, entering new markets and designing replicable operating models.
• Strong leadership, change-management, stakeholder management and data-driven decision making skills.

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