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Operations Manager (Business Development)
About this role
Uniccon Group is hiring an Operations Manager focused on business development. The role involves building and managing B2B partnerships, securing contracts with health and corporate clients, and overseeing telemedicine operations and service delivery. You will support marketing efforts, generate reports on operational and revenue performance, and drive growth across digital health, corporate wellness, and insurance sectors. The position targets candidates with substantial operations and business development experience, ideally in telemedicine or health-tech, and a relevant degree. The employer operates across multiple regions and runs a tech-focused suite of services and products, including STEMFocus and health-related platforms.
What you would do
- Build and manage relationships with hospitals, clinics, HMOs, pharmacies, diagnostic centres, and corporate employers
- Secure commercial contracts and manage key accounts to retain and upsell services
- Oversee daily digital platform operations and enforce SOPs for telemedicine services
- Coordinate cross-functional teams including medical professionals, support staff, IT and administration
- Collaborate with marketing to design customer acquisition campaigns
- Deliver regular operational and revenue performance reports to executive management
- Formulate and execute growth strategies to acquire new users and expand market share
- Drive business development initiatives in digital health, corporate wellness and insurance sectors
- Support budget and financial oversight relevant to operations and growth
- Ensure high standards of service delivery and customer satisfaction
What they are asking for
- 5 to 7 years of experience in operations and business development
- Preferred background in telemedicine, health-tech, digital health, HMOs or hospital administration
- Bachelor’s degree in Business Administration, Healthcare Management, Marketing or related field
- Postgraduate degree or certifications in project/healthcare management are a plus
- Strong operational planning and multidisciplinary team management skills
- Commercial acumen with experience in B2B sales, contract negotiation and proposal development
- Excellent analytical, problem-solving and communication skills
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