Operations Manager

About this role

The role is for an Operations Manager at Marriott International in Lagos. The position involves overseeing hotel operations, ensuring compliance with brand standards, and driving quality and profitability. The employer operates and manages a global portfolio of hotels and related brands, and expects the candidate to lead and develop managers, manage budgets, and coordinate capital projects. The role requires extensive hotel management experience and prior senior leadership experience within a hotel setting.

What you would do

• Observe staff performance and conduct evaluations; coordinate action plans for deficiencies.
• Oversee daily quality processes, communicate goals, empower staff, ensure service standards and manage service recovery.
• Coach, motivate and develop managers and team members; advise on profitability and staffing.
• Review and manage department budgets and costs on daily, weekly and monthly bases.
• Organise and participate in regular hotel meetings and follow up on action items.
• Coordinate major capital projects and property improvement plans with departments and ensure deadlines are met.
• Analyse monthly operations statements and provide comments for the General Manager.
• Ensure communication across the operations team.
• Support adherence to brand standards and guest satisfaction metrics.
• Provide guidance to direct reports and managers in decision making and problem solving.

What they are asking for

• BSc or equivalent.
• Minimum ten years hotel experience with at least seven years in a supervisory role.
• Experience in a Head of Department role or senior executive committee position.

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