Operations Manager

About this role

Diamond Shine Cleaning Service is seeking a strategic and results-driven Operations Manager to lead the company’s overall operations. The role aims to improve operational efficiency, service quality and revenue growth across all service units, including cleaning, upholstery and specialised services such as drone cleaning. It suits a professional with strong leadership and proven experience in operations management.

What you would do

• Develop and execute operational strategies aligned with company goals, growth and market expansion.
• Oversee daily operations across all service units, ensuring efficiency, quality service delivery and compliance with SOPs and HSE standards.
• Drive revenue growth by supporting sales, client acquisition, and expanding existing customer relationships.
• Manage customer experience, ensuring high service standards, effective feedback systems and strong client retention.
• Monitor performance using KPIs and promote accountability and continuous improvement across teams.
• Oversee budgets, procurement and resource allocation to optimise costs and maximise profitability.

What they are asking for

• Bachelor's degree in Business Administration, Finance or related field.
• At least 5 years of proven management or operations experience.
• Experience in hospitality, cleaning or facility maintenance is preferred.
• Strong background in operations management, financial oversight and process optimisation.
• Proven ability to drive business growth and manage large teams.
• Excellent analytical, leadership, decision-making and communication skills.

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