All jobs
Operations Manager
About this role
An Operations Manager for Omacart in Rivers, overseeing daily marketplace operations, order fulfilment and onboarding of shoppers, with a focus on improving efficiency and service quality. The role targets candidates with experience in tech, e-commerce, grocery delivery, logistics, or marketplace operations.
What you would do
- Oversee day-to-day marketplace operations and order fulfilment
- Lead shopper onboarding, training, scheduling and performance management
- Coordinate onboarding and operational readiness of retail partners
- Improve fulfilment quality, order accuracy, substitutions and delivery performance
- Develop and document standard operating procedures and processes
- Lead continuous improvement initiatives and monitor KPIs and dashboards
What they are asking for
- Experience in technology, e-commerce, grocery delivery, logistics, retail operations or marketplace businesses
- Familiarity with operational analytics, fulfilment and last-mile delivery
- Experience with process improvement and distributed team management
- Ability to use data and insights to drive business performance
- Experience collaborating with Product, Engineering, Customer Care, Finance and other departments
- Strong organisational and leadership skills
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.