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Operations Manager
About this role
Raphael Group is seeking an Operations Manager to lead daily production activities for a remote, professional virtual assistant service. The role focuses on planning, coordinating, and delivering production work on time, within budget, and to quality standards. The candidate should have strong leadership, problem-solving, and people management skills to oversee a production team in a fast-paced, remote setting. The company provides virtual assistant services and aims to improve efficiency for clients by coordinating workflows and outputs. The position involves overseeing scheduling, performance management, quality control, and collaborative cross-functional work to ensure targets are met.
What you would do
- Oversee end-to-end production activities for smooth daily operations
- Develop and manage production schedules based on priorities and deadlines
- Ensure production targets, turnaround times, and service levels are met
- Monitor workflow, identify bottlenecks and implement corrective actions
- Maintain continuity of operations with minimal downtime
- Lead, supervise and coordinate production staff; assign tasks and track performance
- Conduct check-ins, coaching, and performance reviews
- Support hiring, onboarding and training of new team members
- Ensure output meets quality standards and client expectations
- Prepare daily, weekly, and monthly production reports and collaborate with cross-functional teams
What they are asking for
- Bachelor’s degree in Management, Engineering, Business Administration, Industrial Management or related field (practical experience may substitute)
- 2–5 years of experience in a production manager or operations leadership role
- Proven ability to manage teams, workflows, deadlines and targets
- Track record of improving operational efficiency and delivering measurable results
- Strong leadership and people management skills
- Excellent planning, organisation and execution abilities
- Strong problem-solving and decision-making skills
- Ability to work under pressure and meet deadlines
- Attention to detail and quality control mindset
- Strong analytical and reporting skills; proficient with spreadsheets and production management systems; strong communication skills; self-management in remote work environment; experience with US-based or remote teams is an advantage
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