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Operations Manager
About this role
Elvaridah Limited in Lagos seeks an Operations Manager to oversee day-to-day operations for a busy spa and salon. The role focuses on smooth service delivery, staff coordination, standards compliance, inventory management, customer experience, and helping the business meet its operational and revenue targets. The candidate should be proactive, well organised, commercially aware, and capable of managing a customer-facing team with high service standards. The position is full-time, based in Lekki, Lagos, with a Monday to Saturday schedule and long working hours. The employer provides spa and salon services across health and beauty sectors and aims to optimise business operations as a unit.
What you would do
- Oversee daily operations of the spa and salon to ensure smooth service delivery.
- Ensure the facility is clean, organised and ready for business each day.
- Identify and resolve operational issues promptly.
- Supervise and coordinate front desk staff, therapists, beauticians, stylists and other team members.
- Prepare and manage staff schedules and shifts.
- Provide guidance and address performance or conduct issues.
- Promote teamwork, professionalism and a positive working environment.
- Monitor service quality and address customer complaints promptly.
- Maintain accurate inventory records and conduct stock checks.
- Monitor daily sales and service performance and support revenue initiatives.
What they are asking for
- Minimum of 3 years of experience in operations management, preferably in spa, salon, beauty, wellness, hospitality or customer-facing business.
- Minimum of HND or Bachelor's degree in Business Administration, Management, Hospitality or related field.
- Proven experience managing teams and overseeing daily operations.
- Good understanding of customer service and service delivery standards.
- Ability to manage multiple responsibilities in a fast-paced environment.
- Strong attention to detail and ability to maintain accurate records.
- Good knowledge of inventory and basic financial/operational reporting.
- Proficiency in Microsoft Office/Google Workspace and basic business management tools.
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