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Operations Manager
About this role
Elvaridah Limited is hiring an Operations Manager to oversee daily operations for a busy spa and salon. The role targets someone who is organised, proactive and capable of leading a customer-facing team while upholding service standards. Responsibilities include monitoring sales and service performance, managing inventory, coordinating staff, handling customer experience and complaints, and ensuring hygiene and safety. The position involves preparing staff schedules, supervising front desk and service staff, maintaining equipment and stock records, and producing operational reports. Employment is full-time in Lekki, Lagos, with Monday to Saturday working hours.
What you would do
- Monitor daily sales and service performance
- Maintain inventory records and conduct stock checks
- Support promotions, packages, memberships and revenue initiatives
- Coordinate maintenance and report equipment or facility issues
- Provide guidance and address staff performance or conduct issues
- Identify and resolve operational issues promptly
- Monitor service quality and address customer complaints
- Ensure hygiene, safety and professional standards
- Prepare and manage staff schedules and shifts
- Supervise front desk staff, therapists, beauticians, stylists and other team members
What they are asking for
- HND or Bachelor's degree in Business Administration, Management, Hospitality or related field
- Proficiency in Microsoft Office/Google Workspace and basic business tools
- Minimum 3 years in operations management, preferably in spa/salon or customer-facing business
- Experience in managing teams and overseeing daily operations
- Understanding of customer service and service delivery standards
- Strong attention to detail and record-keeping
- Knowledge of inventory and basic financial/operational reporting
- Ability to manage multiple tasks in a fast-paced environment
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